Warranty Policy

All our compatible ink and toner cartridges come with a lifetime warranty!

Warranty on Compatible Ink and Toner Cartridges

With all compatible ink and toner cartridges, you will receive Lifetime Warranty that the cartridge will remain defective free from material defects and workmanship. Should you have a defective cartridge, you can request an exchange with our Customer Support team by calling us at 1-888-771-7188 or by email at support@myprintershop.ca. For returns, you will have to provide certain details such as your order number, picture of product and serial number, and a scan of a test page. Once you have submitted your exchange request, one of our team will respond to you within 1 to 3 business days.

Original Products

All original supplies and products are subject to the manufacturer's warranty and will be handled through the specific manufacturer's system.

Return, Replacement, and Exchange

Please contact us before sending an item back to us. We shall provide technical support to resolve any questions regarding our products, installation or troubleshooting. Should a return/replacement or exchange be necessary; we shall provide instructions on how to obtain a RMA (Return Merchandise Authorization). Please note that otherwise agreed, all shipping charges are the responsibility of the purchaser for returns or exchanges. If product is determined to be tampered with, misused or over 30% used no refund will be issued.your complete satisfaction is our primary concern. If you are not completely satisfied with you’re My Printer Shop brand laser cartridge purchase, please email us for an RMA number and return it within 14 days with your original receipt to any of our locations, or call customer service at 1-888-771-7188. We will gladly replace or repair your cartridge(s) or refund your money less shipping and handling. *Available only to My Printer Shop brand laser toner cartridges.

My Printer Shop AD Inc. liability hereunder shall be limited to replacement or reimbursement as provided above. Please note that any cartridge determined by our quality assurance technician to be in working order, not our cartridge, cycle complete (empty), damaged in shipping, or damaged by user, will not be covered by this warranty. This warranty is exclusive, and in lieu of all other warranty of merchantability and fitness for particular purpose.   All goods are shipped/sold upon condition that Buyer/Dealer accepted these terms, if not, Buyer/Dealer must promptly return the goods and notify seller in writing.   IN NO EVENT SHALL MY PRINTER SHOP AD INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

Contact Information:
Email: support@MyPrinterShop.ca
Toll Free Number: 1-888-771-7188


Canada’s #1 Printer Cartridge Retailer